In addition to the aforementioned distinction, Porto Itapoá had, for the sixth consecutive year, the highest NPS, which assesses how willing the Terminal’s customers are to recommend its services to others.

Porto Itapoá is the best port in Brazil in terms of customer experience

Porto Itapoá is the best port in Brazil in terms of customer experience The Iberian-Brazilian Institute for Customer Relations (IBRC) awarded the Terminal on September 14th , at a ceremony held in São Paulo. Every year, the IBRC assesses the performance of companies from various companies in terms of their customer relations.

In addition to the aforementioned distinction, Porto Itapoá had the best customer satisfaction index in Brazil (SSI – Sales Satisfaction Index) and, for the sixth consecutive year, the highest NPS (Net Promoter Score), which assesses how willing the Terminal’s customers are to recommend its services to others.

Porto Itapoá president Cássio Schreiner highlighted the excellence of the company when it comes to customer relations. “We believe that the customers’ experience with our Terminal must always follow the best practices that guide the segment, both in practical and ethical aspects”, he said.

In addition to the customers, the exclusive customer service department, called Customer Care, also works alongside other players in the logistics chain, such as carriers, terminals, warehouses, freight forwarders etc. This department started its operations in 2017 with the purpose of centralizing all customer demands in a single customer service process. “We want to deliver as much as possible in terms of solutions to terminal users”, explained Schreiner.